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Swati Harishprasad Tiwari

Salesforce Administrator and Developer

I am an experienced Salesforce Developer / Consultant. My goal is to help your business units (sales/service/marketing/etc.) achieve highest level of success by improving and automating your business process'. I produce high quality code / solutions for my clients that are both well performing and well tested. Lately, I work more in a Product Owner role where I am responsible for gathering requirements, designing soutions and ensuring timely delivery of the projects.

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Work

  1. Salesforce Learner
    company Salesforce Trailhead
    location Mumbai, Maharashtra
    1. Began learning for Salesforce since July 2019.
    2. At present, i am 1.5 x Trailhead Ranger with over 150 + badges and 1,50,000 + Points.
    3. Completed 8x Superbadges successfully.
    4. Key skills in managing users, security controls, and data as well as creating roles, profiles, and reports.
    5. Also, in designing custom objects, custom fields, picklists, page layouts, workflow, approval processes, validation rules, custom tabs, reports, Visualforce pages, dashboards, and email generation.
    6. Preparing for Salesforce Admin, Platform App Builder and Developer Certification.
    02/2019 - Today
  2. Salesforce Administrator and Developer
    company Tata Consultancy Services
    location Mumbai, Maharashtra
    1. Analyze client’s business requirements and processes through interviews, workshops and document analysis.
    2. Create user stories, then split them into features and sub-tasks. Hence, crafting a roadmap.
    3. Planning and executing feature sprints with internal and / or external teams. Also participating as a developer as and when need arises.
    4. Conduct 5+ levels of testing including functional, regression, user acceptance, security and performance to verify the client’s needs are met.
    5. Helping clients with security reviews before listing apps on Salesforce AppExchange.
    6. Prepare documentation: Training presentation, User handbook, Code documentation, etc.
    02/2019 - Today
  3. success
    QAD Developer
    company Tata Consultancy Services
    location Mumbai, Maharashtra
    1. QAD Development using Progress 4GL language.
    2. Requirement Understanding from the Clients and providing estimates for the completion of the Work Orders.
    3. Created Workflow and Test Cases for the Work Orders. Involved in Unit Testing of the Codes.
    4. Also included in End to End testing to identify the loop holes and fix them.
    5. Actively involved in Exception Handling and clearing of the Exceptions.
    6. Identify root cause of repetitive upcoming issues and deployed permanent fix for them.
    7. Worked on various third-party vendor applications like Esker, FacturaYa, GoSocket, and Cyberquery.
    8. Involved in Smoke Testing of applications after upgrade.
    9. Creating reports for clients using Cyberquery, BI Solution for QAD.
    07/2018 - 11/2019
  4. success
    System Engineer - QAD
    company Tata Consultancy Services
    location Pune, Maharashtra
    1. Training on QAD, MFGPRO and Progress 4GL.
    2. Understanding the Manufacturing, Distribution and Finance module with QAD.
    3. Programming techniques for developing robust modules.
    4. In-Depth programming training, with help of test cases.
    5. Developed inquiry reports through progress 4GL language.
    02/2017 - 07/2017
  5. success
    Associate System Engineer
    company Tata Consultancy Services
    location Ahmedabad, Gujrat
    1. ILP Training on Entsol Oracle Apps.
    2. Personality Development and Technical Skills learnt including Java, Unix, Oracle, SQL, PLSQL.
    3. Developed Oracle App for Hotel Management.
    10/2016 - 02/2017
skill

Skills

Programming Languages & Tools
Apex
Visualforce
LWC
Javascript
Node Js
Yarn
VueJs 💛
Gulp
HTML 5
CSS 3
Workflow
checkMobile-First, Responsive Design
checkCross Browser Testing & Debugging
checkCross Functional teams
checkAgile Developement & Scrum
checkCutting edge Javascript frameworks
goals

Projects

  1. Smaato Inc.
    location Hamburg, Germany
    Smaato is a Mobile Advertising company using Salesforce in all major business units namely, Sales, Service and Marketing (Formely Hubspot now Pardot). My role was to assist the client in getting the most of the system. Over many years, several improvements and additions were made to business process' / integrations to ensure smooth flow of work for employees
    1. Sales Cloud
    2. Service Cloud
    3. Hubspot Integration
    4. REST API
    5. Automated Email Responses
    05/2014 - 12/2018
  2. Alfred H. Schütte GmbH & Co. KG
    location Cologne, Germany
    The client is a major player in custom machines built for manufacturing companies all across the world. They implemented Salesforce for their Field Service team who were now equipped with a tablet (previously they carried pen / paper). My task was to migrate all offline process' to online and integrate Service cloud with SAP for fast and efficient invoice generation.
    1. Service Cloud
    2. SAP Integration
    3. Mobile App
    4. Functional Offline App
    05/2013 - 12/2014
  3. Solvemate GmbH
    location Berlin, Germany
    Solvemate are a pioneers in offering chatbots which use machine learning to assist with advanced customer service. I created an app to connect a customers Salesforce and Solvemate systems to enable better sharing of data. The app is pending security review but can be used as an un-managed package.
    1. Service Cloud
    2. Salesforce App
    3. AppExchange
    05/2013 - 12/2014
  4. General Salesforce Implementations
    location Berlin / Hamburg, Germany
    Over the years, I have helped many customers get the best out of their Salesforce system. I sometimes worked in a team, but most of the time it was just me. My tasks usually revolved around gathering requirements, write Apex classes, creating Lightning Web Components, improving existing code, testing, releasing. The concerned products were mostly Service Cloud, Sales Cloud, Marketing Cloud and Pardot. It will be not possible to write them all but here are some honorable mentions.
    1. DHL Express Germany GmbH
    2. Coca-Cola Deutschland
    3. Zalando AG
    4. eBay Deutschland(Mobile.de)
    5. KitchenAdvisor GmbH
    05/2012 - Present
education

Education

  1. Bachelor In Computer Engineering

    Mumbai University
    09/2016

  2. Higher Secondary In Computer Science

    Maharashtra State Board
    07/2012

  3. Matriculation In Information Technology

    Maharashtra State Board
    03/2010
reward

Certifications

  1. Copado Certified Developer

    Copado
    12/2020
    Certified Sharing and Visibility Designers are fluent in designing sound, scalable, and high-performing technical solutions on the Salesforce Platform that meet sharing and visibility security requirements.

  2. Salesforce Certified Platform App Builder

    Salesforce
    11/2020
    Certified Platform Developer I (PDI) developers understand how to develop and deploy custom business logic and custom interfaces using the programmatic capabilities of the Lightning Platform. They know when to use declarative versus programmatic methods, and can extend the Lightning Platform using Apex and Visualforce.

  3. Salesforce Certified Administrator

    Salesforce
    05/2020
    Certified Platform Developer I (PDI) developers understand how to develop and deploy custom business logic and custom interfaces using the programmatic capabilities of the Lightning Platform. They know when to use declarative versus programmatic methods, and can extend the Lightning Platform using Apex and Visualforce.

  4. Copado Certified Administrator

    Copado
    04/2020
    Certified Sharing and Visibility Designers are fluent in designing sound, scalable, and high-performing technical solutions on the Salesforce Platform that meet sharing and visibility security requirements.
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Talks and Presentations

  1. Level up your Salesforce CLI with Gulp

    Londons Calling 2020, Virtual / London, United Kingdom - 03/2020
    If you are an automation junkie like us and are looking for ways to boost your productivity, in this talk we will show you how to create an SFDX plugin with Gulp in it. Co-speaker: Sebastian Bresin

  2. Behind Every Device is a Customer

    YeurDreamin 2019, Amsterdam, The Netherlands - 06/2019
    IoT provides an opportunity for businesses of all sizes to add value to their bottom line, improve customer satisfaction and other KPIs. Click the title and watch the video to learn more about how to connect IoT devices to Salesforce.

  3. Time Out – A Lightning component that gives you a break and makes you a Coffee!

    FrenchTouchDreamin 2018, Paris, France - 11/2018
    In this talk, I talked about Time Out, a Lightning Component which helps you in keeping healthy by reminding to take breaks at regular intervals. That’s not all, when connected to your coffee machine, you can order your coffee from your seat and enjoy it with some fresh air. This was a Proof of Concept talk to demonstrate the various possibilities of Utility Bar and IoT cloud.